Refund & Returns Policy

Please read our refund and returns policy carefully

Introduction

At SM Retails, we strive to ensure customer satisfaction. This Refund & Returns Policy outlines the conditions under which refunds or returns may be accepted for our antivirus and cybersecurity products.

Eligibility for Refunds

Refunds are applicable under the following conditions:

The product was purchased directly from SM Retails.
The product is defective, damaged, or does not function as described.
The refund request is made within 7 days of purchase (unless otherwise stated).

Return Process

To initiate a return, please follow these steps:

Contact our support team via the Contact Us page or email.
Provide proof of purchase and details of the issue.
Upon approval, you will receive instructions to return the product.
Refunds will be processed within 5-7 business days after the product is received and inspected.

Refund Method

Refunds will be issued via the original payment method used during purchase. Please note that depending on your bank or payment provider, it may take a few business days for the amount to reflect in your account.

Exceptions

Please note that the following are not eligible for refunds or returns:

Products that have been misused or tampered with.
Digital downloads or software that has been activated.
Refund requests made after the specified time period.

Questions About Our Refund Policy?

If you have any questions regarding our Refund & Returns Policy, please reach out to us.